FASTag customers should complete their KYC (Know Your Customer) process today. Otherwise, they may face issues on February 1, 2024. The National Highways Authority of India (NHAI) has urged FASTag customers to update their KYC by January 31, 2024. Although the deadline has not been extended yet, failing to do so may result in your FASTag being blacklisted, and you won’t be able to use the balance amount. The good news is that you can complete the KYC update process online.
How to update KYC for FASTag
- Visit the FASTag website associated with your bank.
- Log in using your registered mobile number and enter the received OTP.
- Go to the ‘My Profile’ section and click on the ‘KYC’ tab.
- After filling in the necessary information, click on ‘Submit.’
Documents required for FASTag KYC
- Vehicle Registration Certificate (RC)
- ID Proof
- Address Proof
- One passport-size photo
For ID and address proof, you can use documents such as Passport, Voter ID card, Aadhar card, Driving License, or PAN card.
How to check FASTag kyc status
- Visit fastag.ihmcl.com.
- Click on the login button on the home page.
- Log in with your registered mobile number, where you will receive an OTP.
- Click on the ‘My Profile’ section on the homepage.
- Click on ‘KYC Status.’
- Here, you can view your KYC status.
Offline fastag KYC Process
Visit the bank branch that issued your FASTag. The bank will provide you with a KYC form, which you need to fill and submit along with the required documents. The bank will verify the KYC details and update your FASTag accordingly.
fastag KYC through a phone call
If you have any questions related to FASTag, you can contact NHAI representatives at the toll-free helpline 1033. Most NHAI FASTags can be purchased at toll plazas. Once you have the FASTag, link it to your bank account and recharge the balance. You can refill FASTag with a minimum of ₹100 and a maximum of ₹1 lakh.
NHAI started the “One Vehicle, One FASTag” campaign to improve the electronic toll collection system and maintain smooth traffic flow at toll plazas. As of January 15, 2024, the aim is to enhance the electronic toll collection system and manage traffic flow efficiently. The program also addresses issues such as issuing multiple FASTags for a single vehicle and releasing FASTags without proper KYC, leading NHAI to take corrective actions. Instances where FASTags are deliberately removed from the vehicle’s windshield causing delays at toll booths and inconvenience to other drivers on national highways have also been noted.
